Blacktail Beauty LLC is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims. Blacktail Beauty LLC is not responsible for any package(s) once it is in the hands of USPS, FedEx or any other shipping carrier. 

Any order, that is returned back to us for either having an insufficient address, wrong address, unclaimed, etc. the customer will have to pay for reshipment of the package(s).  We do not cover/reimburse for shipping cost in regards to a return/exchange.